Last Updated: 11th August, 2025

At Pikmark.com (“we,” “our,” “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.pikmark.com and use our services.

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

When you make a purchase, create an account, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment details (Mobile Money number, bank details, or Paystack payment info — processed securely and not stored on our servers)

b. Non-Personal Information

When you browse our Site, we automatically collect:

• IP address
• Browser type and version
• Pages visited, time spent, and browsing behavior
• Device type and operating system

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and deliver your orders
• To communicate with you about your purchases, account, or inquiries
• To improve our website, products, and services
• To send promotional offers, newsletters, and updates (only if you have opted in)
• To detect and prevent fraud or unauthorized activity
• To comply with legal obligations under Ghanaian law

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers such as payment processors, courier companies, and IT support, who help us operate our business
• Legal authorities if required by law or court order
• Business partners in case of a merger, acquisition, or sale of assets, with safeguards in place to protect your data

4. Payment Security

All payments on Pikmark.com are processed securely through trusted gateways such as Paystack and Mobile Money. We do not store your card details or mobile money PINs on our servers.

5. Cookies and Tracking Technologies

We use cookies to:

• Remember your preferences and shopping cart
• Analyze website traffic and improve user experience
• Deliver relevant advertising

You can choose to disable cookies in your browser settings, but this may affect how our Site functions.

6. Data Retention

We will retain your data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

7. Your Rights Under Ghanaian Law

Under the Data Protection Act, 2012 (Act 843), you have the right to:

• Request access to your data
• Request correction of inaccurate information
• Request deletion of your data (subject to legal and contractual obligations)
• Opt out of marketing communications at any time

8. Data Security

We implement industry-standard security measures such as SSL encryption, secure payment processing, and restricted access to sensitive information to protect your data from unauthorized access or disclosure.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Continued use of our Site after changes indicates your acceptance of the revised policy.