Orders & Shopping

Q1: How do I place an order on PikExpress?

• Browse our products.

• Add your desired items to the cart.

• Proceed to checkout.

• Enter delivery details.

• Make payment.

• Receive confirmation via email/SMS.

Q2: Can I cancel or change my order after placing it?

• You may cancel within 12 hours if the item has not been processed or shipped.

• Once shipped (usually from overseas), cancellation is not possible.

Q3: Are your products authentic?

• Yes. PikExpress partners with verified local and international suppliers to ensure all

products are genuine.

Payments & Fees

Q4: What payment methods do you accept?

• Mobile Money (MTN, Vodafone, AirtelTigo)

• Debit/Credit cards

• Bank transfer (for selected orders)

Q5: Do prices include shipping and customs?

• Shipping fees are calculated at checkout.

• Yes, prices include customs too.• No additional local clearance fees are required unless it’s a special arrangement with

Pikexpress.

Q6: Is it safe to pay online?

• Yes. We use secure payment gateways and encryption to protect your financial information.

Delivery & Tracking

Q7: How long does delivery take?

• Air express orders tale typically take 3–14 business days to reach the client.

• Sea shipment take 30-60 days to arrive to the client.

Q8: My order hasn’t arrived yet. Where is it?

• Track your order using the provided tracking number.

• If it exceeds 14 days for air express or 60 days for sea shipment, contact our customer

support.

Q9: Do you deliver to my postcode/area?

• Yes! PikExpress delivers to Accra and major cities in Ghana.

Returns & Support

Q10: Can I return an item?

  1. Returns are accepted only for:
  • Wrong item delivered
  • Damaged item
  • Defective item
  • Missing parts

• All issues must be reported within 48–72 hours of receiving your order.