Last Updated: 11th August, 2025

Welcome to Pikmark Ghana (“we,” “our,” “us”). By accessing or using our website pikmark.com (the “Site”) and purchasing from us, you agree to comply with and be bound by these Terms of Use. Please read them carefully before using our services.

If you do not agree to these Terms, you should not use our Site or place an order.

1. General Information

This Site is owned and operated in Ghana. All transactions, deliveries, and services provided are subject to Ghanaian laws, including the Ghana Consumer Protection laws and any applicable e-commerce regulations.

2. Eligibility

To use our Site and place orders, you must:

• Be at least 18 years old or have the consent of a parent or guardian.
• Provide accurate, complete, and up-to-date information during checkout or account registration.

We reserve the right to refuse service or cancel orders if fraudulent, misleading, or illegal activity is suspected.

3. Products and Pricing

• All prices on the Site are listed in Ghanaian Cedis (GHS) and include applicable taxes unless otherwise stated.
• We make every effort to ensure product descriptions, images, and prices are accurate. However, we do not warrant that such information is error-free, and we reserve the right to correct errors without prior notice.
• Prices and availability are subject to change without notice.

4. Orders and Payments

• By placing an order, you make an offer to purchase products from us following these Terms.
• Orders are confirmed only after payment is successfully processed.
• We accept the following payment methods:
  • Mobile Money (MTN, Vodafone, AirtelTigo)
  • Paystack Payment Gateway
• In case of payment failure, your order will not be processed until payment is received.

5. Shipping and Delivery

• We deliver across all 16 regions of Ghana using reliable courier services.
• Delivery fees and estimated timelines will be displayed at checkout.
• We are not responsible for delays caused by events beyond our control, such as bad weather, courier delays, or strikes.

6. Returns and Refunds

Our Refund & Return Policy forms part of these Terms and applies to all orders. You can review the full policy here.

7. Intellectual Property

• All content on this Site, including logos, text, images, product descriptions, and designs, is the property of [Your Store Name] and is protected under Ghanaian copyright and trademark laws.
• You may not copy, reproduce, distribute, or use any content from this Site without our prior written permission.

8. Prohibited Uses

You agree not to:

• Use our Site for unlawful or fraudulent purposes.
• Interfere with the security or operation of the Site.
• Upload harmful code, viruses, or malware.
• Engage in activities that could harm our reputation or disrupt other users’ experience.

9. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for:

• Indirect, incidental, or consequential damages arising from your use of the Site.
• Losses caused by courier delays or third-party service providers.

10. Indemnification

You agree to indemnify and hold harmless [Your Store Name], its directors, employees, and agents from any claims, damages, or expenses arising from your violation of these Terms or misuse of our Site.

11. Changes to These Terms

We may update or modify these Terms at any time without prior notice. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of the Site after changes indicates your acceptance of the new Terms.

12. Governing Law

These Terms are governed by the laws of the Republic of Ghana. Any disputes shall be resolved exclusively in the courts of Ghana.